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Appendix: Data collection and processing in context of the Visplore software
A) Usage data collection by Visplore Free
In accordance with the End-User-License-Agreement (EULA) accepted by you when installing Visplore Free, we inform you that Visplore collects usage statistics and sends them to our servers upon startup, unless opted out (see below). These statistics help us to understand, on an aggregated level, which features are used, how long the software is used on average, etc. The data is evaluated in aggregated form and for the sole purpose to optimize our products and services. The data is only used internally, and not sold to any third parties. Moreover, the collected data does not contain any personal data in terms of GDPR, nor is it linked to any personal data. Thus, statements made for personal data in the privacy policy above do not apply to the usage statistics in Appendix A.
Collected information details:
As a Visplore user, you can look at your usage statistics in “usagestatistics.xml” in the “AppData\Roaming\\UserData\” subfolder of your user directory. Here is an overview of the collected information:
- Timestamp when the usage statistics are received and stored
- Name of the product, and version number
- How often has this Visplore product been started since its installation
- How much time (rounded to entire days) has passed since the last start
- How long has this Visplore product been running altogether, since its installation
- How often has Visplore not been closed
- How often has the check for version updates failed (e.g. due to no internet connection)
- How often has each built-in cockpit been started so far
- How often has each data connector been used
- How often has Visplore been started or connected to from each external API like Python, R, Matlab
- Until which page number has the user every followed the tutorial before pressing “skip”, for each built-in cockpit
- What was the maximal / minimal percentage of columns that were categorical, in all imported tables so far
- How often were the Visplore Free limitations regarding the allowed number of rows / columns encountered
- What was the largest number of columns ever imported
- What was the number of lines (rounded to 100 lines) when importing the table with the largest number of columns (see previous parameter)
- What was the largest number of lines ever imported in one table (rounded to 100 lines)
- What was the number of columns when importing the table with the largest number of lines (see previous parameter)
- How often was a table imported that did not have any date/time attribute
- How often were own datasets imported (i.e., not demo data)
- How often help buttons and help popup links were clicked within the software
- Screen resolution, number of monitors and used Windows display scaling factor (e.g. 100%)
- A random identifier of the Visplore installation
- How often has Visplore been used as a reader
- What was the largest number on encountered storypages in reader mode
- How often have data sources been merged
- How often has the long/wide transformation been used
- How often has data been distinguished by asset id
- How often have transformation been performed
- How often has the data connecter been successful/unsuccessful
Opting out of sending usage statistics:
You can opt out of sending usage statistics in the preferences dialog of Visplore. The preferences dialog can be found among the rightmost toolbar icons in Visplore. It is a button showing an icon of small gray boxes and lines, next to the blue help icon.
Opting out does not restrict your use of Visplore products in any way.
B) Anonymous collection of documentation usage:
When accessing the online documentation from within any version of Visplore, our server hosting the documentation may collect and store which particular link or help button was clicked in Visplore to access the documentation. This includes information about the current usage context (e.g. which cockpit, visualization is currently shown, etc.). Note that this information is collected anonymously, without any kind of user identification. The purpose of collection is improving the user experience in future versions.
C) Data storage for the LicenseSpring licensing system:
Versions of Visplore Discovery and Professional that use the cloud-based LicenseSpring system (https://licensespring.com/) perform regular online checks for license verification. LicenseSpring servers are contacted on a regular basis for this purpose. The following information is transmitted to LicenseSpring’s servers and stored there: external IP address, operating system version, information about the virtual machine (if any), VISPLORE version, activation time, occupancy time, and a unique installation ID (= an anonymous random sequence). This is necessary for providing the service and ensuring compliance with the VISPLORE license terms.. Cense Data Inc., the provider of the LicenseSpring service, a company incorporated under the laws of Canada, with registered office at 1810-928 Homer street, V6B 1T7 Vancouver (Canada), business registration no. 81673 9726, acts as a data processor for this data on behalf of VISPLORE, with a data processing agreement (DPA) in place between Cense Data Inc. and VISPLORE (see https://licensespring.com/data-processing).
Note that VISPLORE versions based on the Codemeter licensing system by WiBu Systems (https://www.wibu.com) do not perform online checks.
Our servers
in the context of this appendix, are servers hosted by IPAX in Vienna, Austria, Europe (https://www.ipax.at/).
